We had to use Sprinters to go to work everyday. However, you are canceling the trains at the last minute all the time. All of our schedule at work is being affected so frequently because of this reason. Is it normal to cancel the train AT THE LAST MINUTE? For example, this morning trains are canceled because of a problem in Leiden! However, we even try to go Schipol/Hoofddorp etc. What is your problem? Why are we having the problems that is not on the road of our destination?
You should be more sensitive about the schedules, because we had to use your trains even though we do not want to. And the worst thing is you know this and you do not give the sufficent importance because of this necessity.