I received an email today stating my camera was found & turned in (my husband left it on a train March 9, 2018). I have instructions to have it sent to me however I would like to make sure it is in fact my expensive camera in the case (& has not been switched out for a cheaper one) before I pay for the expensive shipping. I have all the serial numbers for the camera & lenses which I included when I registered the camera lost. Do I call the Found Office and speak to someone? Email the office? Or are the returned items already confirmed to be correctly matched when the owner is notified? Thank you for your help.
Beste antwoord door Stijn NS
Good evening Michelle1512
and welcome to the NS Service forum!
In this case I would recommend to call our lost & found department., as I don't have access to their systems. Perhaps they can contact the station where the camera was turned in to check your information. You can contact them via 030-7515155, options 5-1. If you'd rather not call, you can also contact them via Twitter
, although calling them would be the better choice.