Beste antwoord door Minke NS
I'm sorry to read that you couldn't use the toilet at Duivendrecht and Naarden Bussum. Because of rebuilding the toilet at Duivendrecht is closed at this moment. There are plans to open the toilet again. I don't have information about the toilet at Naarden Bussum so I'll send a message to Sanifair so they can repair the toilet. I would like to give you a refund for the 50 cents which you've paid at Duivendrecht. Could you send me your name, date of birth, postcode, housenumber and IBAN? I know that most of our Sprinters don't have a toilet so I can see that this was an issue for you. We're buillding toilets in our new Sprinters now so all of our trains will have a toilet from 2025. I hope you were able to find a different toilet.