Her: No sorry you have to do that online.
Me: I can't, that's why I'm here. Is it possible to purchase from one of the machines?
Her: No, you have to do that online.
Me: I have no internet right now, I can't do it online.
Her: Then you have to call.
Me: But I'm in the office here now with you, you cannot renew my subscription?
Her: No you have to do that online.
Me: I'm honestly curious here then, why does this office even exist? At the airport I can buy a ticket at the counter.
Her: No you have to buy flight tickets online! Then it's cheaper!
Me: I can still purchase tickets at the counter at an airline, but I cannot do a transaction at the train station office for traveling on the train?
Her: No you have to do this online. You can not use iDeal here (while I'm looking directly at a PIN machine that will obviously accept my money).
Is this for real NS??? I ended up having to complete the transaction via my phone while trying to get to work and your site is not even optimized for mobile. I am paying € 399 every month for this severe lack of personal service?
Beste antwoord door Inge NS