Dear Sir or Madam,
For more than one month, the escalators and lifts on the Stationsplein on the Moreelsepark side do not work. This makes access difficult, especially for the disabled.
Also, only two escalators on the Jaarbeursplein side work and they are in the down direction only.
Please tell me why it is taking so long to repair.
Beste antwoord door Denice NS
Hi GregoryK. Welcome to the Community.
How unfortunate that the elevators en escalators are not functioning properly at Utrecht Centraal. I see we have registered multiple complaints about it. However in these cases we often need to wait for parts to be available to fix the defect . I’m afraid we can't speed up the process.