card not received yet

  • 26 October 2021
  • 1 reactie
  • 28 Bekeken

I ordered my personal OV chipkaart on the 10th of october and it is still not here. Relatienummer: 25875486

Onskenmerk: 5161698653

1 reactie

Reputatie 4

Hi Stavroula Karamanavi and welcome to the NS Community!

How unfortunate that you didn't received the OV-chipcard yet. Did you order a personal OV-chipcard with a contract? If yes, please contact our costumer service to check your order. Then they can check if the order went well and if you ordered a contract, they can give you temporary travel right so you can use your contract.