This morning at around 09:02 am at Eindhoven Station, I checked in, the gates opened and I walked in.
I did not travel thereafter, I checked out at 9:19 am at Eindhoven Station. But, I see that EUR 10 has been deducted.
I went to the helpdesk at Eindhoven but they said that they could not contact the NS community here for help.
I logged into my account and checked my travel history, but noticed that the check-in is indeed not registered.
Please help me receive the refund of this amount because I did not travel at all.
Thank you in advance.
Beste antwoord door Iris NS
It is possible that it will be registered later today (within 24 hours). You can ask for a refund by contacting our customer service to end your subscription. We are 24/7 available for you: by telephone (030 751 51 55), on Facebook