I have credit in my OV-Chipkaart, before i made the NS flex subscription, but i am getting invoiced every month and the remaining credit in the month is not being debited, anyone know how i can ask NS to use this remaining credit in my next invoice ?
Beste antwoord door Mark NS
Hi MazenRishani2, welcome to the NS Community.
Balance in the OV-chipcard has to be refunded in the invoice you receive one month after you changed to or ordered NS Flex on al already existing OV-chipcard and when you picked up the order at a machine. If the refund isn't visible, but there still is balance in the OV-chipcard, you can request a refund at a service desk at the station.