beantwoord

Dal voordeel cancellation


Hi,
I recently moved to amsterdam for an internship and bought the Dal voordeel subscription for a year. The next day I bought the Traject Vrij subscription on recommendation by my HR department which also gives me the 40% discount on offpeak hours additional to the discount on my fixed route. Can I cancel possibly my Dal voordeel subscription with a refund? I have not used it but did pick up the order from the ticket machine.
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Beste antwoord door Stijn NS 3 mei 2019, 12:29

Good afternoon Parvathi25 and welcome to the NS Community!

After you've purchased your subscription you've got a period of two weeks during which you're allowed, by law, to cancel the subscription. You can contact our Customer Service for this, my colleague there can help you with this!

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Good afternoon Parvathi25 and welcome to the NS Community!

After you've purchased your subscription you've got a period of two weeks during which you're allowed, by law, to cancel the subscription. You can contact our Customer Service for this, my colleague there can help you with this!

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