beantwoord

Discount and Credit of NS Flex

  • 8 oktober 2019
  • 1 reactie
  • 79 Bekeken

I have subscribed ns flex from September 25th.
After I traveled from Groningen to Utrecht Central on 27th September, I have checked the travel expense and the discount seemed not to be applied.

also, i topped up 50euros by mistake on 27th september, so i would like to refund the credit. However, it has disappeared today.

Could you please check both of them?
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Beste antwoord door Emma NS 8 oktober 2019, 21:41

Hi Sohui Kim, welcome to our Community!

Unfortunately we can't help you with this, because this is a case for our customer service. If you give them your full name, date of birth, postal code + house number, e-mail address and IBAN they will help you with that almost immediately. Oh yeah, don't forget to explain them what is going on a little. I bet they can fix it all for you! 🙂
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1 reactie

Hi Sohui Kim, welcome to our Community!

Unfortunately we can't help you with this, because this is a case for our customer service. If you give them your full name, date of birth, postal code + house number, e-mail address and IBAN they will help you with that almost immediately. Oh yeah, don't forget to explain them what is going on a little. I bet they can fix it all for you! 🙂

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