On the website and on the e-mail I have received from NS there was written that I will receive my OV-Card today via post mail at my adress.
It is already 3 PM and I have not received it yet. I need that card for tomorrow. Where can I adress a question according to my problem
Thank you in advance for your responses,
Beste antwoord door Thomas NS
Unfortunate to read that you did not receive your OV-chipcard in time to make use of your contract. What Robert says is true: keep all the tickets your are travelling with, so when the card arrives, we can reimburse you for those costs. It takes 7 days (usually, max.) for an OV-chipcard to be delivered to your address, if you ordered the contract on the 6th, it should have been there today. I hope the OV-chipcard will arrive tomorrow. The tickets you will use during the period your contract would have been running, are obviously refundable through our customerservice. Make sure, when you receive the OV-chipcard, to contact us through our Social Media services (Twitter or Facebook) or call us on 030 7515155.
Keep us posted about the status of your OV-chipcard deliverance.