You can find information on how to block your card and request a replacement card on this page.

If you have an NS season ticket, you can find more information on how to use your season ticket while you’re waiting for your replacement card on this page.

If you have an NS subscription, contact NS Customer Service for the expiration date of a lost card, fastest is to call +31 30 751 5155

If you don’t have an NS subscription, contact OV-chipkaart via 0900 0980 (mon-fri 7:00-21:30 and sat-sun 10:00-16:00)