beantwoord

Ik heb een ov chipkaart nummer ontvangen, maar nog steeds geen plastic ov chipkaart ontvangen. hoe kan dat


Ik heb nog steeds geen plastic ov chipkaart ontvangen, maar heb wel een nummer. klopt dit. zo niet: hoe kan ik alsnog een kaart krijgen
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Beste antwoord door Rizana NS 3 mei 2019, 21:17

Hi Abigail, welcome to our Community!

I am sorry to read you don't have the card yet. When did you order the card with the subscription? I can take a week before you have the card. You can contact the OV-chipcard customer service to check it has already been sent.
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5 reacties

Reputatie 3
Waar heb je de kaart aangeschaft?
Dennis thanks for your reaction, I'm Abigail, and I bought in the web page NS, I have to travel tomorrow so I checked my profile in the app on my cell phone, it's a number on, but never received the plastic card
Hi Abigail, welcome to our Community!

I am sorry to read you don't have the card yet. When did you order the card with the subscription? I can take a week before you have the card. You can contact the OV-chipcard customer service to check it has already been sent.
Thanks Rizana, I've got in contact, my address was incorrect.
That's so great! When are you going to receive your new OV-chipcard?

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