Naar NS.nl

Invoice wrong

  • 2 februari 2021
  • 1 reactie
  • 112 Bekeken
T

I've got an email saying that my invoice is 87.17 euro, while I have ov chipkaart and I pay monthly 31 euro for the weekends traveling, I really don't understand why they sent this invoice with 87.17? 

1 reactie

Tochjo
Badge +3

Have you travelled by bus, tram or metro? The Weekend Vrij subscription is only valid for trains. In any case, you can find a detailed specification of the costs in Mijn NS (go to Facturen). That'll probably clear up the confusion.

You could also contact customer service directly; they'll be able to tell you what you are being charged for. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

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