It was scheduled to activate after April 20th, but I have not yet recieved so far, today is April 29th.
Could you please tell me where my card is? and when I am able to get this?
Beste antwoord door Stijn NS
I'm very sorry to read that you've not received your card yet, the official delivery time is 7 days so you should have received your card some time ago already indeed. Sadly, the NS is not responsible for the production and sending of a card, so I cannot say where your card would be. You'll have to contact the Customer Service of the OV-Chipcard company for that. It might help to have the card number of the card however, which should already be produced. We can help you with that, for which I'd like to recommend you contact our Customer Service. My colleagues should be able to provide you with a card number and it's expiration date.