beantwoord

Missed Check-in

  • 20 december 2020
  • 4 reacties
  • 265 Bekeken

Hello,

I had a trip yesterday from Schiphol to Amsterdam Lelylaan. When I checked out at Lelylaan, the boarding gate fee of 20 euros were deducted, so what must have happened is that I missed the check-in at Schiphol, although I passed my OV-chipkaart at the check-in point. It must have missed.

How can I correct this to actually pay for my trip instead of 20e? I tried to correct it on https://www.uitcheckgemist.nl/ but my trip is under the exceptions tab.

Thank you

Jean

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Beste antwoord door Robert B 20 december 2020, 13:25

Welcome to the NS Community!

A missed check-in can be corrected via NS Customer Service (Phone, Chat, Twitter, Facebook) up to 3 times per year. Uitcheckgemist works only for missed check-outs and other transporters than NS.

Bekijk origineel

4 reacties

Badge +3

Welcome to the NS Community!

A missed check-in can be corrected via NS Customer Service (Phone, Chat, Twitter, Facebook) up to 3 times per year. Uitcheckgemist works only for missed check-outs and other transporters than NS.

Hi - I tried to fill out the missed check-in correction sheet on the website several days in a row now, but everytime I submit the details, it tells me there is an error on the website and it can’t be processed. What should I do?

Reputatie 7
Badge +4

In that case: call Customer service. Without a check in you do not have a valid ticket and you are at risk for a fine of € 50,00 btw.

Reputatie 6
Badge

READ! as said-it canNOT be done online, unless you use these fb etc. sites. The best way is to call-at your expense.

For later on; ALways check the signs on the masts if you often start at Schiphol. There is always the chance on a defective one.

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