beantwoord

Mistake with checking in with OV-chipcard in stead of tickets.


I forgot to check in with my day train tickets but checked in with my OV chip card and checked out at the same station. NS charged me 20 euro and I applied for refund, only get one, for other one it was rejected, what should i do for this?
icon

Beste antwoord door Jouke NS 8 mei 2019, 12:47

Hello shaojunren and welcome to the NS Community.

I changed your message a bit to be able to answer it, please check it if all is still correct. For your problem, you can contact our customer service through Social Media or Live chat. They will be happy to help you with the problem.
Bekijk origineel

1 reactie

Hello shaojunren and welcome to the NS Community.

I changed your message a bit to be able to answer it, please check it if all is still correct. For your problem, you can contact our customer service through Social Media or Live chat. They will be happy to help you with the problem.

Reageer