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Money Return

  • 26 februari 2020
  • 4 reacties
  • 159 Bekeken

I used the machine to charge my anonimus chipkart the amount of 50 euros on the 23/12/2019 and i havent received them yet 

What can be done about it

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Beste antwoord door Tochjo 27 februari 2020, 11:36

You bought credit at a GVB machine, not an NS machine. You should contact GVB customer service for more information about your situation.

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4 reacties

Hello Rrapiel, welcome to the NS Community. 

So 50,- euros was deducted form your bank account and was not added to the balance on your card? I am sorry about that. Did you get in contact with our costumer service? I see the number is circled on the image you've attached. 

Hello Maxime. yes I did but they couldnt find me in the system so they asked me to put my case to the community

This is my payment

 

Badge +3

You bought credit at a GVB machine, not an NS machine. You should contact GVB customer service for more information about your situation.

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