4 days ago I paid my subscription and everything was ok and today I tried to scan my card and it didn’t work. I was forced to buy a full ticket without the discount and my card is blocked, they said in the desk office. Why?
Good afternoon Stavroula Karamanavi and welcome to the NS Community!
I'm sorry to read that your card seems to have been blocked. There are a couple different causes that could explain why, so I can't simply give an answer. You can best contact our Customer Service, they can have a look at the situation and may be able to give an answer already. You can reach them via 030-7515155, via Twitter and Facebook, or you can start a chat conversation starten (option 'Chat met NS').
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