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Hello, 

 

I ordered a new Ov card one month ago and it still didn’t arrived at my adress. Coud it be send again? Because in the meantime i am paying for a suscribtion I can’t use ! NS Flex. 

Hi valentinehhevah and welcome to the NS Community! 
I am sorry to read that you didn't get your OV-card. We can't send the card again. The OV-chipcard is made and will be send by the company of the OV-chipcard. You can contact them to ask where this card is. If you want to travel, please contact our customer service for temporary travel right.

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