Hi! I have a question. During my second travel with NS, I made a mistake and accidentally checked in via Arriva, but travelled with NS and checked in with NS. While I was travelling, a conductor checked my ov-chipkaart, but did not say anything about it and only asked me what class I was travelling. When I got home, I noticed a 20 euro fine from Arriva(for which I managed to get a refund) and a 50 euro fine from ns, but since it is a missed check in, I was unable to find a way to get my money back. Is there any way to request a refund?
Beste antwoord door Denice NSBekijk origineel