So my travels from Blauwnet (always overstepping) for the month of June were loaded in the NS App just like the other travels (it was taking lil less then a day to get the cost and everything from those travels);
From the 3 of July this travels started to not show in the transactie history of my app and a week ago the transaction from the app stopped working (I think they were working on the application or somenthing);
Now I see that my transaction costs got augmented by almost 40 euro and the ns worker told me it’s because now all the travels from blauwnet got added (without the 40% discount) to my account and he told that from blauwnet is taking longer (then for the rest);
Even though the travel of yesterday is already showing in my transactions;
Does anyone has the same problem?
Beste antwoord door Maxime NS
You still can't see the trips in your account but you do see the price? So you were charged fully while traveling during off-peak hours with a 40% discount NS Flex subscription? Could you send me a private message with your initials, last name, date of birth, full address and email address? I'd like to take a look at what is going on.