Hi I am a student and I am new to NS flex. I used the Dak voordeel subscription with discount traveling after rush hours. Mistakenly I recharged the new flex ov chip card without knowing the cost is deducted from bank. Can you please tell how I can retrieve the money? Or can the cost be deducted from the balance I have in the ov chipcaart.?
Beste antwoord door Stijn NS
Good afternoon Shah777 and welcome to the NS Community!
If I understand your message correctly, you charged balance on your card after you've activated an NS Flex subscription, and are now wondering how to get this balance back, correct?
In this case the easiest to get this back is by going to a Service Desk at a train station. They'll be able to refund you the balance on your card.