After many issues with horrible treatment of NS towards passengers, I started reviewing the ways I have been getting ripped off by NS.
I used to travel to a station without closed gates. I noticed in the history of my OV chip cards that I have missed several checkouts within a year.
NS accepts to refund only some of them as there is a limit on the number. Charging the maximum amount each time, that adds up to a huge amount!
It is the only company with this policy. Is there a reason for this? Might make sense to consider your clients a bit more?