so I sent a request online with stupid eva machine asking million of questions in dutch. however I did send this online formular over 4 weeks ago and still no answer. someone was supposed to call me back.
please HELP. I do not know what do to now to get back my 20 euros. It looks like NS does all it can to keep money.
Beste antwoord door Bart NS
too bad that your efforts did not work. It should not be that hard to get your money back, so i'll check what happened to your mail. I will also transfer the € 20,00 to your bank account. Please send me a private message, containing your name, adres, number of your card and your IBAN. You can send me a private message by clikcing my name. After that, use the button 'bericht sturen'. I have moved this topic to 'OV-chipkaart'.