could anyone help me to check my card status? I have ordered personal ov card through NS flex on 4 Jan. But i didn't receive my ovchipkaart within one week. Could u please check my current card status, when will it be delivered ? My email is firstname.lastname@example.org. Please check it for me. Thanks.
Beste antwoord door Stijn NS
Good morning ziyi and welcome to the NS Community.
You can contact our Customer Service for this, although as NS, we can do very little when you're not received a new OV-chipcard yet. The producxtion of the card is handled via the OV-Chipcard company. Regardess, my colleagues should be able to check whether a card has already been produced and can potentially provide a solution if you’re missing discount. You can reach us by phone (030-7515155), via Twitter or Facebook, or you can start a chat conversation (top right option).