i applied for for a personal card more then a week ago and still haven’t received it. Is that normal?
Thanks in advance for the reply
Beste antwoord door Stijn NS
In general, when it's regarding a new card in combination with a subscription, one can contact our Customer Service, to check whether or not a card has already been produced and to what address that card should have been sent. If there's nothing wrong with any of that information, we can give the card number with which one can then contact the OV-Chipcard company. They produce and send the card and might be able to tell more about why it's not been delivered yet.
In case it's regarding a card without a subscription, our checks about it's production or the address are not possible. Direct contact with the OV-Chipcard company is then recommended, who might be able to give more information.
Contact with the OV-Chipcard company can be achieved via Twitter, by calling them (0900-0980) or by using their contact form. See here for all options.