Earlier this year, the option to purchase discount single-use tickets from the NS ticket machines has been blocked. Since the discount was blocked, it is now necessary for my guests from outside the Netherlands to purchase an anonymous OV-chipcard for €7.50, and also necessary for my guest to supply minimum funding on the card to travel. Depending on the journey, this funding may be higher than the actual cost necessary for the journey, resulting in unused credit on the anonymous OV chipcard that cannot be recovered.
As you can see, blocking the discount option for single-use tickets has resulted in cost overheads for using joint-journey-discount that were not necessary prior to the change earlier in the year.
I would like to ask what NS is doing to address these cost-overhead problems caused by the changes earlier this year. Alternatively, I would like to ask for the timeframe in which this cost-overhead problem is expected to be addressed.
Beste antwoord door Thijs NS