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picture

  • August 10, 2023
  • 2 reacties
  • 74 Bekeken
U

Hi Dear,

 

I have ov-chip card and monthly subscription as a student. But i have received this card without picture. I think i have to change it. What should i do ?

 

 

Beste antwoord door Stijn NS

Good morning ugrarsln34 and welcome to the NS Community.

A subscription is only valid when used with a personal OV-chipcard, including a picture. This is also the case for the student travel product if that's what you're using.

If you received a card without a picture, something must have gone wrong with the card production. Please contact the OV-chipcard customer service, you can reach them by phone via 0900-0980.

    2 reacties

    D
    • DR_076
    • Intercity
    • August 10, 2023

    Good evening, have you already received an email from DUO to link your OV Chipcard for the student subscription? 
    If the card has not yet been linked with DUO, you can request a new OV chipcard.

    Bijdrages, reacties en ervaring zijn op persoonlijke titel. Staat altijd open om ervaringen/kennis te delen en op een respectvolle manier de discussie/dialoog te voeren.
    Stijn NS
    • Stijn NS
    • Oud Moderator
    • Antwoord
    • August 11, 2023

    Good morning ugrarsln34 and welcome to the NS Community.

    A subscription is only valid when used with a personal OV-chipcard, including a picture. This is also the case for the student travel product if that's what you're using.

    If you received a card without a picture, something must have gone wrong with the card production. Please contact the OV-chipcard customer service, you can reach them by phone via 0900-0980.

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