I have checked out at Amsterdam Amstel four times in the last week (travelling from Houten) and the check out didn't register on my travel history. When I look at my travel history it says I've not checked out and I was charged 20 euro each time. I've been able to claim back 3 of the 4 and are awaiting refund but don't have the option to claim back the fourth one. I'm using an anonymised ov chip card. Not sure if I am doing something wrong but it does say that it is checking me out when I go through the barrier when I leave amstel station. I go down the stairs from the platform and turn right and go through the barriers where I check out with my ov card. I only notice the problem because my balance was lower then expected.
When I travel from Amsterdam Centraal to Houten in the morning it works fine (checking in at amsterdam and checking out at houten).
Beste antwoord door Dennis