To Whom It May Concern:
I am writing this message to send a request of refund for the undiscounted payment.
Yesterday, I proceeded to apply for the NS flex product so that I can travel with the discount today during the off-peak hour. However, I could not finish the payment due to a technical issue when I fill my IDEAL, even though I filled the all required information on the page and I tried several times. I tried to pay for the product again now and this time I could proceed the payment without the technical issue. However, I already traveled using NS train during the off-peak hour this morning and could not get the discount on the payment. Is it possible to get a refund for the undiscounted payment through my personal ov-chip card so that you can see that I traveled during the off-peak hour and also that I purchased the flex product within today.
Beste antwoord door Tochjo
You should contact customer service directly to see if this can be arranged. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.