To Whom It May Concern:
I am writing this message to send a request of refund for the undiscounted payment.
Yesterday, I proceeded to apply for the NS flex product so that I can travel with the discount today during the off-peak hour. However, I could not finish the payment due to a technical issue when I fill my IDEAL, even though I filled the all required information on the page and I tried several times. I tried to pay for the product again now and this time I could proceed the payment without the technical issue. However, I already traveled using NS train during the off-peak hour this morning and could not get the discount on the payment. Is it possible to get a refund for the undiscounted payment through my personal ov-chip card so that you can see that I traveled during the off-peak hour and also that I purchased the flex product within today.
Beste antwoord door TochjoBekijk origineel