Hello, Could you help me, please?
I lost my OV card yesterday and did not do a check-out when I got off the train. I have requested a refund, but they have not been returned to me yet. At that time, I need to lock my OV card so that no one can use it.
Can you please tell me if I can get my money back if my card is blocked?
Beste antwoord door Stijn NS
Good afternoon Inna Mutel and welcome to the NS Community!
Yes, having blocked your card won't have any effect on the ability to get a refund for a previous transaction. Blocking a card purely prevents it from being used for new travels.