beantwoord

Refund money with lost OV card

  • 14 mei 2021
  • 1 reactie
  • 23 Bekeken

Hello, Could you help me, please?
I lost my OV card yesterday and did not do a check-out when I got off the train.  I have requested a refund, but they have not been returned to me yet. At that time, I need to lock my OV card so that no one can use it.
Can you please tell me if I can get my money back if my card is blocked?

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Beste antwoord door Stijn NS 14 mei 2021, 15:03

Good afternoon Inna Mutel and welcome to the NS Community!

Yes, having blocked your card won't have any effect on the ability to get a refund for a previous transaction. Blocking a card purely prevents it from being used for new travels.

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1 reactie

Good afternoon Inna Mutel and welcome to the NS Community!

Yes, having blocked your card won't have any effect on the ability to get a refund for a previous transaction. Blocking a card purely prevents it from being used for new travels.

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