Refund money with lost OV card

  • 14 May 2021
  • 1 reactie
  • 26 Bekeken

Hello, Could you help me, please?
I lost my OV card yesterday and did not do a check-out when I got off the train.  I have requested a refund, but they have not been returned to me yet. At that time, I need to lock my OV card so that no one can use it.
Can you please tell me if I can get my money back if my card is blocked?


Beste antwoord door Stijn NS 14 May 2021, 15:03

Bekijk origineel

1 reactie

Good afternoon Inna Mutel and welcome to the NS Community!

Yes, having blocked your card won't have any effect on the ability to get a refund for a previous transaction. Blocking a card purely prevents it from being used for new travels.