Naar NS.nl
beantwoord

refund possobility

  • 28 april 2014
  • 6 reacties
  • 199 Bekeken
monmon
On the king's day 04.26.2014 we took the intercity train from Schiphol Airport to The Hague and we bought 2 adult (8euros each) and one child (2.5 euros) from the vending machines, then we found out thatthis service was free on That Day, we could refund them?
icon

Beste antwoord door Anonymous 28 april 2014, 12:47

On King's Day normal prices had to be paid for travelling by train.

Where did you find out that the service would be free that day?



all the check in machines on the platform were closed and had a sign saying the intercity is supplement free



There is a high speed intercity between Amsterdam-Schiphol-Rotterdam-Breda, called Intercity Direct.

That train doesn't drive along The Hague.

Because it is a direct train between a.o. Schiphol and Rotterdam, saving a lot of time in travelling, normally a supplement for that train is obliged.



And as you know, supplement means that you have to pay an additional amount on the normal price.

For one reasen or another it was decided that that Intercity Direct was supplement free, last Saturday.

Bur the normal fare price had to be paid, just as you paid the normal price for your trip to The Hague.



By the way, the check in machines you saw on the platform are machines you can buy that supplement only.



Hope I made things clear.

Bekijk origineel

6 reacties

Dennis
Reputatie 6
Badge +2
I don't think it was free.
A
On King's Day normal prices had to be paid for travelling by train.
Where did you find out that the service would be free that day?
monmon
On King's Day normal prices had to be paid for travelling by train.
Where did you find out that the service would be free that day?

all the check in machines on the platform were closed and had a sign saying the intercity is supplement free
A
On King's Day normal prices had to be paid for travelling by train.
Where did you find out that the service would be free that day?

all the check in machines on the platform were closed and had a sign saying the intercity is supplement free

There is a high speed intercity between Amsterdam-Schiphol-Rotterdam-Breda, called Intercity Direct.
That train doesn't drive along The Hague.
Because it is a direct train between a.o. Schiphol and Rotterdam, saving a lot of time in travelling, normally a supplement for that train is obliged.

And as you know, supplement means that you have to pay an additional amount on the normal price.
For one reasen or another it was decided that that Intercity Direct was supplement free, last Saturday.
Bur the normal fare price had to be paid, just as you paid the normal price for your trip to The Hague.

By the way, the check in machines you saw on the platform are machines you can buy that supplement only.

Hope I made things clear.
monmon
On King's Day normal prices had to be paid for travelling by train.
Where did you find out that the service would be free that day?

all the check in machines on the platform were closed and had a sign saying the intercity is supplement free

There is a high speed intercity between Amsterdam-Schiphol-Rotterdam-Breda, called Intercity Direct.
That train doesn't drive along The Hague.
Because it is a direct train between a.o. Schiphol and Rotterdam, saving a lot of time in travelling, normally a supplement for that train is obliged.

And as you know, supplement means that you have to pay an additional amount on the normal price.
For one reasen or another it was decided that that Intercity Direct was supplement free, last Saturday.
Bur the normal fare price had to be paid, just as you paid the normal price for your trip to The Hague.

Hope I made things clear.



Thanks
A
Dear monmon, welcome to the NS Service Forum! The answer of Hans is correct; last saturday the IC Direct between Rotterdam-Schiphol was surcharge-free, but you had to pay for a regular ticket for your journey. During king's day every traveler needs an trainticket, just like all the ordinary days.

I've moved this topic to 'OV-Chipkaart' to increase the findability of this subject.

Reageer