beantwoord

repeated payment

  • 20 September 2021
  • 3 reacties
  • 49 Bekeken

I transferred twice to ns Bank account for the same one payment. How to get the refund of repeated transferred payment? 

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Beste antwoord door Erryt NS 20 September 2021, 18:37

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3 reacties

Hallo M.Z. Jiang, welcome at our community,

 

It is best to contact our customer service team to indicate this. You can find our contact information here.

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If you manually paid twice for an invoice/subscription, the double payment will be refunded automatically.

If you manually paid twice for an invoice/subscription, the double payment will be refunded automatically.

Thanks a lot for your information!my first transfer was on 14th September, and the second time was on 19th September. But I haven't received the refund yet... Hopefully the refund will come soon... Anyways I will also contact the customer service 

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