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travel card did not arrive

  • July 23, 2022
  • 2 reacties
  • 61 Bekeken
H

hello!  I ordered a travel card and paid for it.  I have already received an email that I can use the card from 22.07, but the card has not yet arrived.

best regards, Olena Kucher 

    V

    2 reacties

    MoDe
    Forum|alt.badge.img+3
    • MoDe
    • Super user
    • July 23, 2022

    Call, use Twitter, Facebook or chat to contact the customerservice.

    Tot een aantal jaar geleden frequente reiziger. Reizen met de trein is minder leuk geworden
    Stijn NS
    • Stijn NS
    • Oud Moderator
    • July 23, 2022

    Good morning Helenakucher and welcome to the NS Community!

    I'm sorry to read that you've not received your card yet. You can indeed contact our Customer Service for this to have them take a look at the situation. You can find all contact information here.

    I've also deleted the two screenshots you included, as they contained some personal information. This is a public community, so it's best not to post personal info. :)

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