beantwoord

Vergeten om in te checken

  • 4 juli 2018
  • 1 reactie
  • 52 Bekeken

Goede avond,

I travelled last night from Baarn to Hilversum at 18:38 richting Amsterdam Centraal. I forgot to check in at station Baarn, but did check out when I arrived at Hilversum. Thus a €10 instaptarief was deducted from my OV chipcard. Is it possible to have the money be paid back for mistake?
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Beste antwoord door Stijn NS 4 juli 2018, 19:34

Good evening Janiedp and welcome to the NS Community!

I'm sorry to read that you forgot to check in, but fortunately we can correct that for you! You can contact our Customer Service for that. The fastest options are via 030-7515155, Twitter, Facebook or Live Chat!
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1 reactie

Good evening Janiedp and welcome to the NS Community!

I'm sorry to read that you forgot to check in, but fortunately we can correct that for you! You can contact our Customer Service for that. The fastest options are via 030-7515155, Twitter, Facebook or Live Chat!

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