want to pay back my ns amount

  • 2 november 2019
  • 1 reactie
  • 52 Bekeken


few amount has been deducted from my bank account for the ns travel. But by mistake i requested my refund. I want to pay back the amount. Not sure how to proceed. Can someone help with this?

1 reactie

Good morning Swathigorijala and welcome to the NS Community!

If you’ve (accidentally) charged back the payment for an invoice, you should receive a payment reminder with instructions on how to pay it afterwards, within a couple days. If you would like to be able to transfer it before that, I would recommend contacting our Customer Service. Depending on what the payment is for, you'd need a different bank account number, which my colleagues can give you. You can reach us by phone (030-7515155), Facebook or Twitter, or you can start a chat conversation (top right option).