Apologies for writing this in English. I have been using an NS with personal OV Chipkaart for some time now and my personal OV chipkaart expired. So I applied for a new Personal OV Chipkaart and added a subscription for NS. However NS continued to debit subscriptions for my expired chipkaart. When I spoke to NS customer service, they said I did not read the Terms and Conditions so its my fault. Maybe that is right, but isn’t this stupid and unethical on part of NS? If there is no chipkaart, how are they going to realise my subscription? My questions are:
- Have any of you faced this issue before and was there a solution?
- How do I raise a complaint about this sort of unethical behaviour with NS? If NS response is not satisfactory, is there an ombudsman whom I can contact to complain about this issue? I want to ensure that this sort of unethical behaviour from NS doesn’t continue and they conveniently hide behind obscure Terms and Conditions.
Thank you for reading!
Beste antwoord door Slidestops
Subscriptions and cards don't have the same termination date. Any (personal) card can hold any subscription for any length. Even if the card has expired, the subscription will continue to be available for you. Normally a card is renewed and the subscription copied over to the new card.
The card is issued by a different company than NS. All public transport companies can put a subscription on a card. None of them will terminate if the card has expired.
See it as a bank/credit card. Your bank account doesn't expire if your card expires.