I have stored my own bike in the storage from Amersfoort Centraal, I stored it for less than 24hours (which is free) But on my NS Flex I get charged from storing it several days. This happened 3 times and apparently is happening everytime I check in with my bike, so it seems somehow I am not checking out although I am doing it. I want to know how to get this fixed!
I called client service several times and once they said they solved it but on my account I see that nothing is solved and I still need to pay for all these days that my bike was not there!
How can I solve this?
Beste antwoord door Rueben NS
Hello G.C. Caiza and welcome to our Community!
And good of you to ask about how you can be sure my colleagues did their job. I don't know when you've called but the changes/corrections my colleague put in the system won't be immedaitely visible to you in your My NS account. It can take up to several days before it's updated. So I want to ask you to wait a little while. And it will also show on the invoice itself, if you want to be absolutely sure.