beantwoord

OV fiets

  • 19 november 2019
  • 2 reacties
  • 95 Bekeken

Good evening,

 

I received an email regarding an outstanding OV fiets on my NS business Card. I rented two OV bicycles on Friday the 15th of November, around 6 oclock, and returned them both on Sunday morning more or less around 10/11. However, I received an email that one bike is still outstanding which is not the case because I most certaintly returned both OV fietsen.Please advise on how we proceed? Or how we can correct this.

 

Thanks in advance, 

Andrea le Grange 

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Beste antwoord door Thom 19 november 2019, 17:56

Contact  Customer Service. Dial 030-7515155. You ‘ll get a menu and OV-fiets is mentioned. English is spoken. They are capable to find al lot of information and are able to react right away.

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2 reacties

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Contact  Customer Service. Dial 030-7515155. You ‘ll get a menu and OV-fiets is mentioned. English is spoken. They are capable to find al lot of information and are able to react right away.

Hello Andrea le Grange, welcome to the NS Community. 

I am sorry that the rental wasn't closed properly. You can call like Thom suggests. You could also chat with us or send a private message via Facebook or Twitter

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