I received an email regarding an outstanding OV fiets on my NS business Card. I rented two OV bicycles on Friday the 15th of November, around 6 oclock, and returned them both on Sunday morning more or less around 10/11. However, I received an email that one bike is still outstanding which is not the case because I most certaintly returned both OV fietsen.Please advise on how we proceed? Or how we can correct this.
Thanks in advance,
Andrea le Grange