Beste antwoord door Denice NS
I understand Horst Sevenum can use more available OV-bikes. We currently have seen that the ideal amount of bikes at Horst Sevenum should be around 10 bikes. Unfortunately we don't have the capacity to provide 10 bikes at Horst Sevenum .
At this moment, as far as I can see, there are 3 bikes rented and 2 bikes waiting to be picked up (one of them is missing a key because the person who rented the bike took it home by accident...).
People can actually rent a bike up to 21 days. On day 3 of the rental period we send an email that they still have the bike and extra costs will be charged (€ 3,85 per day and after 3 days you pay € 5 on top of the € 3,85 per day). If the bike hasn't been returned after 21 days we'll charge € 250.
I'll forward your complaint to our OV-bike department. I'm afraid I can not guarantee an increase in capacity on a short term though.