wrong ov-fiets invoice

  • 15 September 2022
  • 3 reacties
  • 44 Bekeken

  • Op het juiste spoor
  • 1 reactie


I received a wrong invoice for an ov-fiets rent. How I can ask for refund of my money?


Beste antwoord door Tochjo 15 September 2022, 17:55

Bekijk origineel

3 reacties

Badge +3

You need to contact customer service direcly for this to explain the situation. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55.

I tried it already, but I am one hour on-hold. They do not pick up the phone in the costumer service.

Badge +3

You could try the other options, i.e. chat (click the link Chat with NS on this page) or send a message on Twitter or Facebook, but it can take even longer to get a response there.