I redeemed a coupon for a single journey ticket, but I accidentally chose the wrong departure place. I haven't used to ticket yet and the date of the ticket is on 9 July. Can I cancel the ticket? Or can I change the date and place of the ticket? Thank you.
Beste antwoord door Ben NS
Hello chariletang, and welcome to our NS Community.
Normally coupon codes that have been redeemed cannot be altered or refunded
I advise you to contact our Customer Service to see if anything is possible.
The quickest ways to reach us are by telephone (030 751 51 55), or to send us a message through Facebook or Twitter (@NS_Online).