beantwoord

Chose wrong departure place

  • 26 June 2018
  • 1 reactie
  • 68 Bekeken

I redeemed a coupon for a single journey ticket, but I accidentally chose the wrong departure place. I haven't used to ticket yet and the date of the ticket is on 9 July. Can I cancel the ticket? Or can I change the date and place of the ticket? Thank you.
icon

Beste antwoord door Ben NS 26 June 2018, 17:06

Hello chariletang, and welcome to our NS Community.



Normally coupon codes that have been redeemed cannot be altered or refunded

I advise you to contact our Customer Service to see if anything is possible.

The quickest ways to reach us are by telephone (030 751 51 55), or to send us a message through Facebook or Twitter (@NS_Online).
Bekijk origineel

1 reactie

Reputatie 5
Hello chariletang, and welcome to our NS Community.

Normally coupon codes that have been redeemed cannot be altered or refunded
I advise you to contact our Customer Service to see if anything is possible.
The quickest ways to reach us are by telephone (030 751 51 55), or to send us a message through Facebook or Twitter (@NS_Online).

Reageer