beantwoord

e -ticket

  • 17 maart 2021
  • 2 reacties
  • 48 Bekeken

  • Op het juiste spoor
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Hello . I buy today morning e-ticket at 7 o'clock , the ticket not come on time ,and I back to home , and i go with my car to work . Where i should ask about my money back? 

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Beste antwoord door Thom 17 maart 2021, 17:00

You can have your money back when you did not open or load your ticket. When you did, you will not have a refund. When you did not open the ticket, contact Customer Service. English is spoken. 

 

Rules are very strict as you cannot check whether the e-ticket has been used or not.

Bekijk origineel

2 reacties

Reputatie 7
Badge +4

You can have your money back when you did not open or load your ticket. When you did, you will not have a refund. When you did not open the ticket, contact Customer Service. English is spoken. 

 

Rules are very strict as you cannot check whether the e-ticket has been used or not.

Hi BEA94, welcome to our NS Community!

To accompany Thom's message, which you should follow, we are aware of an interference in the e-ticket system as of yesterday until at least 8 this morning. I'm sorry you suffered from this situation! I hope my colleagues can help you soon! :)

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