Hello . I buy today morning e-ticket at 7 o'clock , the ticket not come on time ,and I back to home , and i go with my car to work . Where i should ask about my money back?
Beste antwoord door Thom
You can have your money back when you did not open or load your ticket. When you did, you will not have a refund. When you did not open the ticket, contact Customer Service. English is spoken.
Rules are very strict as you cannot check whether the e-ticket has been used or not.
+4
You can have your money back when you did not open or load your ticket. When you did, you will not have a refund. When you did not open the ticket, contact Customer Service. English is spoken.
Rules are very strict as you cannot check whether the e-ticket has been used or not.
Hi BEA94, welcome to our NS Community!
To accompany Thom's message, which you should follow, we are aware of an interference in the e-ticket system as of yesterday until at least 8 this morning. I'm sorry you suffered from this situation! I hope my colleagues can help you soon! :)
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