Train inspector saying our ticket is not valid because the whole group is not traveling together, also, quote her "it is not right to travel this far with 7 euro", and passenger is asked to leave the train or receive fine. Last Sunday when I showed the inspector it's mentioned on NS website that the group do NOT need to travel together, the inspector said "its not possible to travel to my destination anymore at that hour", except that it was still possible because of course I would check NS planner for train possibilities before I departure.
I understand that sometimes we are wrong if we're not traveling within the route, or did not print the ticket, or did not save it in our NS app. And the train inspectors are just doing their jobs and they're right.
But clearly disregarding the rules on the website saying the group does not need to travel together is deliberate, that feels like discrimination to me. I always like to just be safe and obey the rule. I wouldn't do this if the rules say otherwise and the inspector should know the real rules too, not whatever he/she believes is right and ask passenger to get off or get fine.
I have traveled many times with NS and met many very nice, kind train inspectors who helped me with directions and treat me just like other passengers when I hold a group return ticket as long as I am doing it within the rules. But recently the incidents I have heard and experienced make me think some train inspectors intimidate passenger, or they did not, and it was just what I felt.
Anyway, with all respects, I also understand if the group ticket is more expensive next year depends on how far you travel, and more rules are added in to prevent misconduct. As passengers I would still pay attention to the new rules, and I resent anyone who play with group return to make profit via facebook. Although I also hope some of the train inspectors will start respect the rules too, not abusing their respectable power.
Beste antwoord door Thomas NS
Edit: As it turned out later, I understand Eslind did receive a fine. In general, if it's the first time you've ever received a fine, it's recommended to contact our Customer Service. You might be able to get the €50 increase removed out of leniency, although this is not always possible. In the case of Eslind, we weren't able to do this unfortunately.