beantwoord

How to refund a wrong booking date ticket?

  • 24 January 2023
  • 3 reacties
  • 65 Bekeken

  • Op het juiste spoor
  • 1 reactie

Hi Dear Madam/Sir, when I was booking ticket from Delft to Breda, I chose the wrong date. Like, I wanted to book the ticket of 25th January i.e Tomorrow. However, I chose the wrong date, i.e today. It is not possible to use it today cuz it is very late, 21:55 PM now. So I wonder is it possible to get a refund? My order number is ****. 

Thank you for your help and answer!

With kind regards,

Haiou

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Beste antwoord door Erryt NS 24 January 2023, 22:01

Bekijk origineel

3 reacties

Hello WHU, welcome at our community,

 

Unfortunately, you cannot change or cancel an e-ticket after purchase. If the ticket has not been opened it is best to contact our customer service. Then we can still cancel it out of goodwill.

Thank you for your help!

The ticket has not been opened it means I didn’t download the PDF? I am sorry I did that.

And the service told me that’s not possible to cancel.

But thank you for your help!

The ticket has not been opened it means I didn’t download the PDF? I am sorry I did that.

If you downloaded it no refund is possible. 

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