A deduction of 51.20EUR was tasks from my account today and there should be no reason as to why this should have happened as I have not brought any NS products and do not subscribe to 40% Travel discount. However, I did make a payment for train tickets to London St Pancras, however, this was made on my credit card and was only for 40EUR.
The Order Number is: xxx
Please could you tell me what exactly is happening with this deduction and how I can obtain a refund.
Edit: personal information
Beste antwoord door Tochjo
In any case, you can find an invoice ("factuur") in Mijn NS with a detailed specification of the amount withdrawn. You may also contact customer service directly for a specification. This is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also chat with customer service (click the button Chat with NS on this page) or send a message on Twitter or Facebook.