I am sorry that I post this in English due to my inefficient Dutch. And despite the language, I hope you can still help me. Here is my story.
I have the NS OV chipkaart (NS12002428). This afternoon I travelled from Maastricht to Duisburg, Germany. I also have German Student card, which allows me to travel for free in NRW region, Germany.
So,I did not know what or which ticket to buy so I went to ticket office in Maastricht. I presented all my cards (German student card and NS chipkaart) and asked the ticket.
The gentleman behind the desk told me to travel with OV chip kaart from Maastricht to Venlo and from Venlo the German student card will do the job, because it is German train.
I followed his advice, travelled with OV kaart from Maastricht to Venlo and checked out then went into the Eurobahn train from Venlo to Viersen.
When the German conductor saw my student card, she started to scream and treated me some sort of a criminal or thief who tried to cheat her. She even screamed and blamed my lack of German. One of other guests offered me that she can take three other passengers for free after 7 pm so she can say she is with me but this conductor refused. I tried to understand what happened but she issued 40 euro fine and even threaten me to call police.
I will of course contact the Eurobahn tomorrow but is this the case? Do I suppose to have a ticket from Venlo to the first German station? Because my NS chipkaart does not cover from Venlo to the German boarder? I really need to know whether a separate ticket is required between these stations for next time.
Please help me to understand.